ShopWithLeah Shipping Policy

1️⃣ Order Processing
• All orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

2️⃣ Shipping Methods & Delivery Time
• Products are sourced from suppliers in China, USA, and other countries, so delivery times vary depending on the origin.
• Local (within Zambia): 2–7 business days
• International (from other countries): 10–30 business days, depending on customs clearance and shipping method.
• Tracking numbers will be provided once your order ships.

3️⃣ Shipping Fees
• Shipping fees are already calculated and displayed at checkout.
• The total shipping cost is included in the price you see; no hidden charges will be added.

4️⃣ Customs & Import Duties
• International shipments may be subject to customs fees or import taxes.
• Customers are responsible for any additional charges in their country.

5️⃣ Order Changes & Cancellations
• Orders can only be modified or canceled before they are shipped from CJ.
• Once shipped, changes cannot be guaranteed, as CJ fulfillment and international shipping are already in progress.

6️⃣ Damaged or Lost Packages
• We package orders carefully, but if your order arrives damaged or is lost, please contact us within 48 hours of delivery.
• We will work with CJ and the shipping partners to resolve the issue.

7️⃣ Returns & Exchanges
• Only eligible if the item is unused, in original packaging, and reported within 7 days of delivery.
• Return shipping is the responsibility of the customer unless the item is defective or damaged.

8️⃣ Contact Us
• For shipping questions or concerns, reach us via WhatsApp: 0963607373 / 0776732067 or our contact form.
• We respond within 24–48 hours.